Returns & Refunds Policy
At Emily Mae's Bake and Box, I take pride in freshly preparing all of our baked goods to order on a two weekly cycle. Due to the perishable nature of our products, we do not accept returns.
However, your satisfaction is very important to us, and I will gladly offer a replacement or refund under the following circumstances:
1. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery.
I will offer a replacement or a refund, depending on the situation.
2. Quality Concerns
If you are not satisfied with the quality of your order, please reach out within 24 hours. We review these on a case-by-case basis and may offer a partial or full refund.
3. Order Cancellations
Orders may be cancelled up to 24 hours before the scheduled delivery or collection time for a full refund.
Cancellations made after this period will not be eligible for a refund due to the nature of the product and I will already have baked your order.
4. Non-Refundable Situations
I am unable to offer refunds in the following cases:
Incorrect delivery details provided by the customer
Failed delivery attempts due to recipient unavailability
Change of mind after dispatch
Minor design or decoration variations (as all items are handmade)
5. Contact Me
If you experience any issues with your order, please contact me at emilymaesbakeandbox@gmail.com and include your order number.
